TPL Returns Policy
There may be a restocking fee of up to 20% for returned products or for any products returned as defective that have no problems. The minimum fee is 5% or £ 30, whichever is more.
A re-box fee is charged on any box not returned in resalable condition.If product was shipped to you double-boxed, it must be returned double-boxed. The customer will be charged for all missing items. For customers on credit terms, credit will be applied to your account when the product is received by TPL. Replacement product will be sent in advance. For customers on C.O.D. or Credit Card status, replacement product will be sent upon receipt of product by TPL. If desired, we will send replacement product at your normal C.O.D./Credit Card status and refund/credit your card when the returned product is received by TPL. Overnight shipment costs are the responsibility of the customer. RMA numbers are valid for thirty (30) days only. Product received without an RMA number or an expired RMA number will be returned unopened.
To avoid additional restocking fees, the following criteria must be met:
- You must use the original manufacturers' packaging, both inside and outside.
- All returns must be complete with all manuals, cables, warrantycards, static bags, etc., just as you received them.
- Product must be clean and without scratches or usage marks of any kind. Do not write on the box! (Customer will incur a re-box fee if the box is not returned in resalable condition). Customer is responsible for freight costs when returning the product. If product was shipped to you double-boxed, it must be returned double-boxed.
Note: The restock fee may vary based upon the condition of the returned product. |
