Why go Mobile?
| "Gartner estimates the number of mobile applications enterprises deploy will grow by 30% per year through 2011. Mobility will benefit some industries and businesses more than others, but ignoring mobile/wireless computing would be about as smart as ignoring PCs 20 years ago." |
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Peter Rysavy, Reach Me If You Can, Network Computing, July 7, 2005 |
The question could, perhaps, be better phrased as why go fully mobile. After all, we all have mobile phones now, which revolutionised the way in which business was carried out. Executives have had email on the move for a while now, and satellite navigation systems have largely consigned the street atlas to the pages of history.
The chances are you and your field workers probably already carry a phone, a sat nav unit, a separate PDA perhaps, almost certainly a laptop computer and probably a forest or two's worth of paper forms, duplicate sheets, clipboard documents, mileage records and service manuals. Surely you couldn't get one device to do all that work? Surely you couldn't eliminate the tedious form filling, the illegible handwriting, the lost scraps of notepaper, the hours spent decoding it all and punching it into another computer somewhere else?
Surely you could.......
Just think for a moment. A delivery driver with an optimised route plan to make his deliveries saves on your fuel costs. TPL Mobile Data gives him the ability to take a signature at the point of delivery and a photo of the recipient. Proof of delivery information is back at head office before he is back in the van. No paperwork needed.
A community health worker with instant, secure access to patient information at her fingertips, discovers that a patient new to the area has a record of violence and aggression. TPL Mobile Data lets you monitor personnel locations through GPS tracking, so the nearest available colleague can be dispatched to ensure her safety, or the emergency services can be informed. Distress buttons for lone workers mean they can quickly and easily alert support staff to their situation, who can take immediate action.
Or finally, the service engineer, who spends an hour each evening transferring his written notes onto his laptop. He gets behind a few days, and has to cut short Thursday's service calls to catch up. With a well planned mobile data system, he can fill in the details as he goes, meaning less time spent catching up and more time seeing customers each day. 5 calls per day becomes 6 calls, your engineer is 20% more efficient than before and your customers couldn't be happier.
So perhaps, after all, the question should be Why not go Mobile? |